Refund policy
At Varemon, we want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Be free from signs of wear, damage, washing, or alteration
- Include the original packaging where applicable
- Be suitable for resale
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
Before sending an item back, please contact us at:
Please include:
- Your order number
- The item you would like to return
- The reason for the return
Please do not send a return to an address without first contacting our customer service team.
We will provide the appropriate return instructions after reviewing your request.
Return Shipping
Unless the item arrives damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.
For items that arrive damaged, defective, or incorrect, please contact us at info@varemon.com and provide photos of the item and packaging so that we can review the issue.
Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and clear photos showing the issue.
We will review the situation and work with you toward an appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return where applicable, including items that have been used, damaged after delivery, altered, or returned outside the applicable return period.